Level 3 Award in the Delivery of Conflict Management Training
COURSE OVERVIEW
How is this Delivery of Conflict Management Training Structured?
Learn how to recognise, prevent and manage conflict in professional environments. Conflict management skills are valuable for security professionals who may encounter challenging behaviour, difficult conversations or potentially confrontational situations.
Key areas include:
Understanding the causes and stages of conflict.
Verbal and non-verbal communication.
De-escalation techniques.
Managing challenging behaviour professionally.
Personal safety and appropriate responses to conflict.
This qualification can support professional development in security, customer-facing roles and other environments where effective conflict management is important.
How Long Is Delivery of Conflict Management Training ?
Guided learning hours (GLH) 32
How Is The Delivery of Conflict Management Training assessed?
Assessment: A multiple-choice examination 30 questions; requiring 20 or more correct answers to pass
Assessment: A portfolio of evidence and a practical micro-teaching / delivery session (15–30 minutes with an integrated role-play)
What Does Delivery of Conflict Management Training Cover?
- Unit 1: Managing Conflict in the Workplace When Dealing with Customers, Service Users or the Public
- Focus: Theoretical knowledge on human responses to conflict, communication strategies, risk assessment, de-escalation techniques, and post-incident good practice.
- Assessment: A multiple-choice examination (typically 30 questions; usually requiring 20 or more correct answers to pass).
- Unit 2: Delivering Scenario-Based Conflict Management Training
- Focus: How to plan, design, and deliver practical, scenario-based role-play training sessions and evaluate your own performance.
- Assessment: A portfolio of evidence and a practical micro-teaching / delivery session (often 15–30 minutes with an integrated role-play)
How Long Does Delivery of Conflict Management Training Last?
The Level 3 Award in the Delivery of Conflict Management Training qualification does not expire, as it is a lifetime Ofqual-regulated RQF qualification
We have worked in partnership with SMARTT for a few years now delivering training courses. The courses are delivered professionally, friendly, attentive with 100% pass rate on all first aid courses.
For further details on our Level 3 Certificate for Close Protection Operatives please contact us or we can arrange to call you back and discuss your requirements.
Learn how to recognise, prevent and manage conflict in professional environments. Conflict management skills are valuable for security professionals who may encounter challenging behaviour, difficult conversations or potentially confrontational situations.
Key areas include:
Understanding the causes and stages of conflict.
Verbal and non-verbal communication.
De-escalation techniques.
Managing challenging behaviour professionally.
Personal safety and appropriate responses to conflict.
This qualification can support professional development in security, customer-facing roles and other environments where effective conflict management is important.
Delivery of Conflict Management Training
CURRICULUM of Door Supervisors in the Private Security Industry (SIA)
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